We want you to love your purchase! If you have a question or concern please reach out to our team before making your purchase at service@chenburkett.com

 Our return policy allows an exchange ONLY on full priced items only. Eligible items may be returned for exchange within 14 days of receipt. If 14 days have passed since your item has been delivered unfortunately, we cannot accept your item for exchange. Items returned with signs of wear or without original tags will be not be accepted. 

To Process a Return or Exchange click here

Shipping cost are non-refundable. Customers are responsible for return shipping.

When posting your item(s) for exchange we recommend using a trackable shipping service with insurance.

Items returned for exchange must be unworn, undamaged and in sellable condition with original tags attached. 

International Returns will be subject to a $30.00 (U.S.) processing fee unless defective.

Once a return has been delivered to us, it can take 7-10 working day to process 

All Sale, Warehouse Sale, Clearance items and all items ending in .97 are all FINAL SALE and are eligible or return.

ALL SALE ITEMS ARE FINAL SALE. ORDERS THAT EXCEED OUR RETURNS AND EXCHANGE TIME FRAME ARE ALSO FINAL SALE. ANY FINAL SALE ITEM RECEIVED FOR A RETURN OR EXCHANGE WILL NOT BE HONORED AND A RE-SHIPPING FEE WILL BE APPLIED.

HYGIENE REASONS, ALL OF THE FOLLOWING ITEMS, BUT NOT LIMITED TO, ARE FINAL SALE ITEMS: HEAD WRAPS, BODYSUITS, SWIMSUITS and EARRINGS.

 Once an item has been shipped and tracking communicated to you via email please keep an eye as the parcel moves through the courier's system. Additionally, you will receive an email and or text message on the day of delivery reminding you that the parcel is out for delivery.

We are not responsible for lost, misplaced or stolen parcels. Please follow up with courier with any delivery related inquiries.  

CANCELLATION
Orders can be canceled within the first 12 hours only. Please email service@chenburkett.com with any changes or cancellation requests.