Frequently asked questions

Upon receipt you will receive order confirmation from Chen Burkett New York. This will be sent to the email address you provided when you placed your order. The email will contain order details. If for some reason you did not receive an order confirmation please email. Do not hesitate to contact customer service at service@chenburkett.com.

Due to the processing times of our orders, we are only able to modify orders within 12 hours after they have been placed. Please contact us and we will modify your order in that timeframe

All RTW items are expected to dispatch in 7 working days or less. Unless otherwise stated on the listing

Rush orders are processed in five to seven business days at an additional fee of $30.00 per garment. Please contact us prior to placing a rush order. 

We are happy to accept returns of unworn, unwashed, undamaged, or defective items once original tags are attached for store credit or exchange within 14 days. Items marked down, listed in sale section are final sale.

Frequently asked questions

Price adjustments are not given at this time. Additionally, current sales and promotions do not apply to previous purchases.

Chen Burkett New York is required by law to charge sales tax on all purchases where applicable. Some states charge taxes on both shipping and purchase total. Sales tax is estimated at checkout, the final amount will be reflected on your invoice or order confirmation.

Yes, that is correct. We are not responsible for any import/customs and/or duties & taxes applied to your order.