How will I know if my order has been received successfully?
Upon receipt you will receive order confirmation from Chen Burkett New York. This will be sent to the email address you provided when you placed your order. The email will contain order details. If for some reason you did not receive an order confirmation please email. Do not hesitate to contact customer service at email@example.com.
How do I modify my online order?
Due to the processing times of our orders, we are only able to modify orders within 24 hours after they have been placed. Please contact us and we will modify your order in that timeframe.
How long will it take for me to receive my order?
All of our garments are handmade in our New York City atelier by one our our talented sewers therefore, most of our inventory is made to order and will ship in two to three weeks after your order is placed. Our Fall "New Arrivals is RTW and ships in 5 working days.
Can I have my order rush processed?
Rush orders are processed in five to seven business days at an additional fee of $30.00 per garment. Please contact us prior to placing a rush order. All of our garments are made to order, thus rush processing may not be available depending on our production schedule. Once you receive confirmation that we can rush your order, please submit your $30.00 fee per garment here.
What is your exchange and return policy?
Due to the custom nature of our work, no returns are accepted at this time. We can offer you an exchange if you contact us within five days of delivery. Unfortunately, there is no exception to our return/exchange policy. If you have a concern regarding the quality or sizing of your custom garment, please contact us directly and we will be happy to review your concerns with you.
How can I pay for my online purchases?
Chen Burkett New York accepts PayPal, Visa, MasterCard, and American Express.
Will I be charged sales tax when ordering online?
Chen Burkett New York is required by law to charge sales tax on all purchases where applicable. Some states charge taxes on both shipping and purchase total. Sales tax is estimated at checkout, the final amount will be reflected on your invoice or order confirmation.
Am I responsible for taxes and duties added to my order?
Yes, that is correct. We are not responsible for any import/customs and/or duties & taxes applied to your order.
Are price adjustments given?
Price adjustments are not given at this time. Additionally, current sales and promotions do not apply to previous purchases.
What are my shipping options?
Our preferred carrier is USPS. We would like to continue to support the post office and trust the USPS to get you your merchandise on time. We do offer other shipping options at checkout for some locations.
Does Chen Burkett New York ship to multiple addresses?
We ship to one address per order. To ship to multiple addresses, you must place one order per address.
I saw something on your Instagram or Facebook page, but I don't see it for sale online. Can I order it?
Sometimes we'll photograph a custom order that was a one-time creation. We also test certain patterns using small batches of sample fabric we receive. For these reasons, not all garments we post on social media are added to our full online collection or available for purchase. Items also sell out fast, so if you absolutely love it, be sure to nab it quickly!
I placed an order online and received a refund and email saying my item(s) were out of stock.
Due to high volume, occasionally items may be sold before our inventory can be adjusted. Full refunds will be issued for items we cannot fulfill. We apologize for any inconvenience this may cause.