Returns & Exchanges:

• Returns must be initiated within 14 days of receiving your order.
• Only regular-priced items are eligible for return and will be refunded as store credit.
• Items must be unworn, undamaged, and in sellable condition with original tags attached.
• Any returns showing signs of wear or missing tags will not be accepted.
• Shipping fees (standard and express) are non-refundable.
• Customers are responsible for return shipping costs. We recommend using a trackable and insured service.

To initiate a return or exchange, please use our Returns Portal  within 14 days of delivery.

International Returns:

International returns are subject to a $30 USD processing fee, unless the item is defective.

Processing Time:
Please allow 5–7 business days for your return to be processed after we’ve received your item(s).

Final Sale Items

The following cannot be returned or exchanged:

• All Sale, Warehouse Sale, Clearance, or Sample Sale items
• Items ending in .97 or .50
• Headwraps, Scarves, Bodysuits, Swimsuits, Earrings

Order Cancellations

Orders may be canceled within 12 hours of placement.
Email us at service@chenburkett.com with your request.

Shipping & Delivery

Once your item ships, you’ll receive tracking details via email. We also send email or SMS reminders on the day of delivery.

Please note: Chen Burkett New York is not responsible for lost, misplaced, or stolen parcels. For delivery issues, contact the courier directly.